Frequently Asked Questions

Shopping with PNELLA

Where does PNELLA deliver?

UK delivery is available. The delivery methods, charges and current estimates for your address are shown at checkout before payment.

Can I return an item?

Eligible items can be returned within 30 days of delivery. Please read our Returns & Refunds Policy before sending anything back.

How do I start a return or ask about an order?

Use our contact form or email thardwick03@gmail.com. Include your order number where possible.

Is checkout secure?

Yes. Payments are processed through Shopify’s secure checkout. Available payment methods are shown at checkout.

What is PNELLA10?

PNELLA10 gives eligible new email subscribers 10% off a first order. It is limited to customers with no previous PNELLA order and may be used once per customer.

Where can I hear about new releases?

Join the PNELLA Club in the website footer for new drops, offers and behind-the-scenes updates.